RETURN & EXCHANGE POLICY
Returns are accepted within 14 days of receiving your order.
Please email us on info@mamijewellery.com along with your order number for more information on how to process your return.
To be able to qualify for a refund, all items must be returned in itโs original condition, unworn and unused with their original packaging.
If you are returning an order that included a free item, this free item must also be returned in itโs unused condition. Failure to do so will result in declining your return request.
Please note that you will be required to cover the cost of postage if you choose to return an item for a refund. Your return shipping fee and your original delivery fee cannot be refunded.
Items NOT eligible for returns:
Earrings - due to hygiene reasons.
Sale items are FINAL and cannot be returned.
Returns are processed within 5 working days of receiving.
You will be notified by email once we have received and inspected your return. A decision of the return approval or decline will be stated within the email.
If the return has been approved, it will be processed and refunded to the original payment. Please allow some time for your payment to show in your bank account. Please contact us on info@mamijewellery.com if you have not received your refund after 15 days of approval.
You have 14 days from receiving your order to request a refund and another 14 day window after your refund approval via email to send your package to us. If we receive your package without the original packaging or has arrived after the 14 day window, we will not be able to process your refund.
Faulty Goods
All of our jewellery are carefully examined before being packed. In the unlikely event that you receive your faulty item or is damaged during transit, please get in touch with us on info@mamijewellery.com
Exchanges
Exchanges are accepted within 14 days of receiving your order.
If for any reason, you change your mind and would like to exchange your item(s), please contact us on info@mamijewellery.com.
You will be responsible for your own return shipping fee. Once we have received and inspected the item as unworn and in the same condition, your new exchange item will be sent to you free of charge.
AGREE
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here.